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Privacy Policy for Caroline Savage Counselling

Privacy Policy

 

As concerns about the protection of personal information are increasing worldwide, it is important that this website implements and provides our site visitors with a comprehensive privacy policy.

 

What is a privacy policy?

 

A privacy policy is a statement that discloses some or all of the ways a website and online practice collects, uses, discloses, and manages the data of its visitors and customers. It fulfills a legal requirement to protect a visitor or client's privacy.

 

Countries have their own laws with different requirements per jurisdiction regarding the use of privacy policies.

 

What type of information does this website (carolinesavage.com) collect?

 

This practice receives, collects and stores any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

How do we collect information?

 

When you conduct a transaction on our website or practice portal, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

Why do we collect such personal information?

 

We collect such Non-personal and Personal Information for the following purposes:

  1. To provide and operate the practice;

  2. To provide our Users with ongoing customer assistance and technical support;

  3. To be able to contact our Visitors and Users with general or personalised service-related notices and promotional messages;

  4. To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

  5. To comply with any applicable laws and regulations.

 

How do we store, use, share and disclose your site visitors' personal information?

 

This practice is hosted on the Wix.com platform. PowerDiary provides us with the online platform that allows us to manage our practice and to provide services to you. Your data may be stored through Wix.com’s and PowerDiary’s data storage, databases and the general Wix.com/PowerDiary applications. They store your data on secure servers behind a firewall.  

 

All direct payment gateways offered by Stripe.com and used by our practice to adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by the practice and its service providers.

 

How do we communicate with your site visitors?

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telepractice, telephone, text messages, and postal mail.

 

How do you use cookies and other tracking tools?

 

This website uses cookies for important reasons, such as:

  • To provide a great experience for visitors and customers.

  • To identify your registered members (users who registered to your site).

  • To monitor and analyze the performance, operation and effectiveness of the WIX platform and PowerDiary’s software.

  • To ensure our platform is secure and safe to use. 

If you would like to know more about cookies, we recommend a good sources of information - All About Cookies. You will be able to see what cookies are used and how to manage them properly.

 

The following links explain how to access cookie settings in various browsers:


To opt out of being tracked by Google Analytics across all websites, visit this link: http://tools.google.com/dlpage/gaoptout.

 

How can you withdraw your consent?

 

If you don’t want us to process your data anymore, please contact us through the contact page.

 

Policy Updates

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

In conclusion

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us via the contact page.

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